AI is fundamentally changing business systems. From being administrative support tools to becoming intelligent, strategic decision-makers. Both SAP and Microsoft Dynamics are now rapidly integrating advanced AI. In a way that makes business systems more intelligent and value-creating.
Artificial intelligence is revolutionizing how companies work with their business systems. By automating processes, improving data-driven decisions, and increasing system intelligence, AI is taking business systems to a whole new level.
Both SAP and Microsoft Dynamics are now rapidly integrating advanced AI in a way that enables smarter and more autonomous processes. This makes business systems more intelligent and value-creating – and companies more efficient, flexible, and competitive in a rapidly changing business environment.
AI and Business Systems – a Perfect Match
Traditional business systems handle large amounts of data and business processes. Here, AI adds new dimensions by, among other things,
- Automating tasks – AI reduces manual work in accounting, invoice management, and inventory control.
- Improving decision-making – Machine learning can analyze historical data and provide predictive insights.
- Optimizing processes – AI can predict demand, suggest purchases, and identify bottlenecks.
- Increasing security – By detecting anomalies and fraud in real time, AI reduces risks and threats.
With AI, large amounts of data can be managed and analyzed in a way that traditional business systems cannot. Business systems collect and structure data from across the business. Meanwhile, AI uses this data to automate processes, identify patterns, and provide predictive insights.
With AI, companies can not only manage their business processes more efficiently, but also predict trends, minimize risks, and make data-driven decisions in real time. The combination of AI and business systems thus creates a more intelligent and responsive business.
SAP and AI – Intelligent Business Processes
SAP has been integrating AI into its business systems for several years to enable smarter and more autonomous processes. Some examples of the latest developments include:
- SAP Business AI – a set of AI functions integrated into SAP’s business applications that automate tasks, suggest actions, and improve decision support.
- Predictive analysis in S/4HANA – AI analyzes financial data to identify risks and opportunities.
- Chatbots and voice control – SAP Conversational AI enables interaction with the system via natural language
In addition, SAP Joule is offered. A generative AI assistant that can quickly sort and contextualize data from multiple systems to facilitate automation and improve decision-making. Joule is integrated throughout SAP’s solution portfolio, for example SAP S/4HANA Cloud, SAP SuccessFactors, SAP Ariba and SAP Integrated Business Planning.
SAP recently launched SAP Business Data Cloud. A tool that creates a common and harmonized foundation of data for both current and future AI functions. Which, among other things, will further accelerate the development of their AI pilot Joule and Joule Agents.
SAP Business Technology Platform (BTP) enables companies to innovate and develop their business without changing the core of the business system. BTP offers powerful tools for traditional and Low Code development, apps, automation, integration, data analysis and AI, which helps companies create a unique competitiveness.
Microsoft Dynamics and AI – Smarter Business Decisions
Microsoft Dynamics 365 uses AI to create better user experiences and more efficient processes. Some examples of AI applications are:
- Copilot in Dynamics 365 – AI-driven assistant that provides real-time suggestions and helps users automate tasks, create ideas and content faster, complete time-consuming tasks, and gain insights and upcoming actions by simply describing what is needed
- AI-driven insights – Power BI and AI analyze data to optimize sales, customer service, and finance.
- Automated workflows – AI suggests and performs repetitive tasks for increased productivity.
Microsoft has also introduced agents for ten predefined business processes as well as the ability to create custom AI agents through Copilot Studio. These agents are more autonomous than an assistant and can, for example: independently manage business processes, such as responding to customer inquiries or handling sales cases; initiate actions based on real-time data without human intervention; and interact with multiple systems and tools to solve complex tasks.
The predefined AI agents in Dynamics 365 are designed to support various business functions such as sales, customer service, finance, and supply chain and can independently manage tasks such as identifying sales opportunities, managing customer inquiries, and monitoring inventory status. These agents are integrated with Microsoft Copilot, enabling seamless interaction and support for users.
For organizations with specific needs, Microsoft offers Copilot Studio – a platform where companies can create and customize their own AI agents. This makes it possible to tailor agents for unique business processes and workflows, which further improves efficiency and productivity.
In addition, Dynamics 365 apps use Azure OpenAI Service to offer generative AI capabilities that help business users in their work. Partners can also integrate Azure OpenAI Service into their solutions, enabling innovative AI-driven capabilities within the Dynamics 365 ecosystem.
The Future of AI and Business Systems
In other words, AI is fundamentally changing business systems – from being administrative support tools to becoming intelligent, strategic decision-makers. By combining automation, machine learning, and generative AI, SAP and Microsoft Dynamics 365 create ERP solutions that not only streamline workflows, but also drive innovation and business development.
With these advances, AI is becoming a natural part of the next generation of business systems, where companies not only automate and streamline, but also create a more intelligent, responsive, and strategic business. Companies that invest in AI-driven business systems can expect increased competitiveness, better insights, and faster decision-making. The future belongs to those organizations that dare to exploit AI’s full potential and transform their ERP systems into powerful engines for growth and innovation.
Companies that embrace AI in their business systems can expect higher efficiency, better decision-making, and stronger competitiveness.
Read more about AI and automation here: AI & automation – Implema
